Privacy Policy
This Privacy Policy describes how Tuned ("Tuned," "we," "us," or "our") collects, uses, and shares information when you use our mobile application, website, and related services (collectively, the "Services").
1. Information We Collect
Information you provide. When you create an account or use the Services, we may collect information such as your name, email address, phone number, and payment information. Payment card details are processed by our third-party payment processors and are not stored on our servers.
Location information. With your permission, we may collect your device's precise or approximate location to provide location-based features. You can disable location access at any time in your device settings.
Usage and device information. We automatically collect information about how you interact with the Services, including device type, operating system, IP address, app version, and activity within the app.
2. How We Use Information
- To provide, maintain, and improve the Services;
- To process transactions and send related confirmations;
- To personalize your experience and show relevant content;
- To communicate with you about updates, security alerts, and support;
- To detect, prevent, and address fraud, abuse, and technical issues; and
- To comply with legal obligations.
3. How We Share Information
We do not sell your personal information. We may share information with: (a) service providers who perform services on our behalf (such as payment processing, analytics, and hosting); (b) business partners when you use features that require it; (c) law enforcement or other parties when required by law or to protect our rights; and (d) a successor entity in connection with a merger, acquisition, or sale of assets.
SMS and Mobile Information
We use your mobile phone number to send one-time verification codes when you register or verify your phone number in the TUNED app. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Message frequency is one message per verification request. Message and data rates may apply. Reply STOP to opt out, or HELP for help.
4. Data Retention
We retain personal information for as long as necessary to provide the Services and for legitimate business or legal purposes. You may request deletion of your account and associated data by contacting us.
5. Your Choices and Rights
Depending on where you live, you may have rights to access, correct, delete, or restrict the use of your personal information. California residents may have additional rights under the California Consumer Privacy Act (CCPA/CPRA), including the right to know what personal information we collect and the right to request deletion. To exercise any of these rights, contact us using the information below. We will not discriminate against you for exercising your rights.
6. Children's Privacy
The Services are not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us and we will delete it.
7. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Changes to This Policy
We may update this Privacy Policy from time to time. If we make material changes, we will notify you by updating the effective date above and, where appropriate, providing additional notice through the Services.
9. Contact Us
If you have questions about this Privacy Policy, contact us at support@tuned.tickets.